Terms of service

The Sprout and Gherkin / Sproutword website is operated by Sprout and Gherkin Ltd, Broad Chalke SP5 5DX, UK. Registered Company Number 12079869 (incorporated in England). If you have any questions regarding the website please contact us using the contact us form on our website.

PLACING AN ORDER:

We will send you an email acknowledging your order after you've placed it. Please note that this email is not an acceptance of your order.

If during processing we discover for any unforeseen reason that we cannot complete your order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).

Your order is accepted and the contract between us is concluded when the product you ordered is despatched.

We will debit the payment from your chosen method of payment at the time that you place your order.

You will be required to pay for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

Price and availability information is subject to change without notice.

Payment can be made by the methods provided for you on the website and you must be over 18 to make a payment. We will debit the payment from your chosen method of payment at the time that you place your order.

We are not VAT registered so there is no VAT included.

CANCELLING AN ORDER

You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you receive the ordered goods or 14 days after your order (whichever is later).

If goods have been despatched then this is as long as you return them to us in the original packaging and in a re-saleable condition. You must send the goods back at your own risk and cost. Our returns address is: 3 Manor Lane, Verwood, England, BH31 6HX

Once you have notified us that you are cancelling your contract, any sum debited by us from your payment method will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

We reserve the right to cancel the order if we have insufficient stock to deliver the goods you have ordered; we cannot obtain payment; a product, price, or offer description fault has been identified; or we do not deliver to your area.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your payment method, as soon as possible but in any event within 30 days of your order.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DELIVERY OF AN ORDER

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Goods for delivery outside the United Kingdom may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.

In order to get your order to you as quickly as possible, Sprout and Gherkin Ltd reserves the right to advise the couriers to deliver to a neighbour’s house if you are unavailable. When a signature is obtained for delivery we will not be liable for loss or destruction.

Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.

In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time. We reserve the right to test the product before a suitable course of action is decided upon.

COPYRIGHT AND TRADEMARKS

All copyright in the text, graphics and layouts of this website is owned by Sprout and Gherkin Ltd.

You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.

The Sproutword and Hedgeways trade marks used within this website are the property of Sprout and Gherkin Ltd. You are not permitted to use the trademarks or any similar signs likely to confuse the public, without our prior written consent.

GOVERNANCE

The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions. We may vary the terms and conditions from time to time and the terms and conditions that govern any activity on this site shall be those displayed on the site at the time of the activity.

VERSION

Version 3

Last updated 15.11.2021